Connectorly terms and conditions are our contract with you. They include our commitment as a service provider and your obligations as a customer.
Introduction
Please look through and accept these terms and conditions before you start using Connectorly. We’ve done our best to explain it all without using too much jargon, so it’s clear what we expect from you and what you can expect from us. To make things easier, we’ve included summary paragraphs at the top of each section to give you a heads up on what’s coming up. These are your legal rights and obligations, so please read everything. If you can’t agree to our terms, then you can’t use our services. If you still have questions or comments after you’ve read these terms, please get in touch with us using the chat feature on our website at https://connectorly.io.
Joining and using Connectorly
In this section we explain how to subscribe to Connectorly and use our services. When you see a word in bold, it will have the same corresponding meaning every time it’s used within these terms.
1. You and Connectorly
When we say you or your, we mean both you and any entity or firm you’re authorised to represent. When we say Connectorly, we, our or us, we’re talking about the Connectorly entity you contract with and pay fees to based on the edition of the Connectorly product you’re using.
2.Our services
Our services consist of the services we provide now or in the future that connect other provider services you use together. Our services may evolve over time as we improve functionality, security and performance. This may include changes to features, integrations, or the way services operate, provided the core purpose of the service remains the same.
3. Creating a Subscription
When you create a Subscription to use our services and accept these terms and conditions, you become a Subscriber. If you’re the Subscriber, you’re the one responsible for paying for your Subscription.
4. People invited to use Connectorly
An Invited User is a person other than the Subscriber who has been invited to use our services through a Subscription. If you’re an Invited User, you must also accept these terms and conditions to use our services.
5. User roles and access
As a Subscriber inviting others into a Subscription, you should understand the permissions you’re granting to Invited Users. Information about user roles and levels of access are available in the Connectorly help center https://help.connectorly.io/en/articles/8105715-user-roles-and-access-levels)
6. The right to use our services
Whether you’re a Subscriber or an Invited User, we grant you the right to use our services (based on your Subscription type, your user role and the level of access you’ve been granted) for as long as the Subscriber continues to pay for the Subscription, until the Subscription is terminated, or – if you’re an Invited User – until your access is revoked.
7. Subscriber role
As a Subscriber, you take responsibility for fully controlling how your Subscription is managed and who can access it.
a. You can transfer a Subscription.
b. You control access to a Subscription. You decide who’s invited to use our services you’ve subscribed to and what kind of access the Invited User has. You can change or stop that access at any time.
c. You’re responsible for resolving any disputes with any Invited Users over access to your Subscription.
d. You’re responsible for all your Invited Users’ activity.
8. Rules
Regardless of your role, when you use Connectorly you agree to follow the rules defined in this agreement. Please read them and make sure you understand what you should/must do and shouldn’t/mustn’t do.
9. Your responsibilities
You promise that you’ll keep your information (including a current email address) up to date. You’re responsible for providing true, accurate and complete information and for verifying the accuracy of any information that you use from our services for your legal, tax and compliance obligations. You’re also responsible for protecting your username and password from getting stolen or misused. Our service has minimum password standards, but you will ensure that passwords are very strong and not easily guessable. The stronger the password the better! For more on security generally, check out the security section below.
10. When we introduce new or revised services
Since we’re always thinking about how to make Connectorly the best it can be, we regularly expand our services. For new or updated services, there might be additional terms. We’ll let you know what those terms are before you start using those services.
11. What we own
We own everything we’ve put into our services unless otherwise stated and excluding content owned by others. This includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, trademarks, designs, inventions, and other intellectual property. You agree not to copy, distribute, modify, or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us.
Pricing
Unless you’re in a free trial or other offer period, you’ll need to pay for a Subscription based on the pricing of your selected plan. The pricing details and other terms of your Subscription are explained when you select your plan.
12. Trial Subscriptions
When you first sign up, you can opt for a free trial, based on the terms and conditions specified at the time. If you choose to continue using our services after the trial, you’ll be billed when you add your billing details into our services, explained in more detail in the pricing plan. If you choose not to continue using our services following a trial, you may cancel your product.
13. Connectorly pricing plans
Your use of our services generally requires you to pay a Subscription fee based on your Subscription type (the Subscription fee). The pricing plan consists of the Subscription and Subscription fees we offered you, including invoicing, payment, auto-renewal, and cancellation terms. The pricing plan may vary by region and includes information set out in the offer details and pricing page. We may update or amend the pricing plan from time to time. The terms of the pricing plan form part of these terms. As with any other changes to our terms, changes to the pricing plan won’t apply retrospectively and, if we make changes and you’re a Subscriber, we’ll make every effort to let you know. Depending on your region, Subscription fees may be inclusive or exclusive of transactional taxes where relevant (like VAT and GST), as reflected in the pricing plan.
14. Taxes for your use of our services
You’re responsible for paying all other external fees and taxes associated with your use of our services wherever levied. Your responsibility includes withholding tax if it applies, unless we already process that withholding tax. We may collect geographical location information to determine your location, which may be used for tax purposes. This means location information you give us must be accurate for tax residency purposes.
15. Additional services
Depending on where you’re based and how you use our services, you may be able to take advantage of additional services that Connectorly offers. These might incur an additional fee that we’ll let you know about when you sign up for those services.
16. Importance of timely payments
To continue accessing our services, you need to make timely payments based on the pricing plan you selected. To avoid delayed or missed payments, please make sure we have accurate payment information. If we don’t receive timely payments, we may suspend access to your Subscription until the payment is made.
Data use and privacy
Connectorly uses your data to provide our services to you. Our privacy notice is an important part of these terms and describes in more detail how we deal with personal data, like your name and email address.
17. Use of data
When you enter, upload, connect or otherwise make data available through our services, you keep ownership of that data. You give us permission to use, copy, transmit, store, back up and otherwise process that data as needed to
provide, operate, maintain and improve our services, keep them secure, monitor performance, create backups, provide support, fix problems, comply with legal obligations and enforce these terms.
Where that data includes personal data, we’ll handle it in line with these terms, our privacy policy, and any applicable data processing terms between you and us.
18. Use of your own personal data
We respect your privacy and take data protection seriously. In addition to these terms, our privacy notice sets out in detail how we process your own personal data that you enter into Connectorly, like your name and email address.
19. Use of personal data you enter about others
You may enter personal data into Connectorly about other people, such as your customers, suppliers, employees or other contacts. You’re responsible for making sure you have the right to use that personal data and to make it available to us through our services, including where needed under applicable data protection laws.
Where we process that personal data on your behalf so we can provide our services, you are the data controller and we are the data processor, unless we clearly state otherwise in writing.
20. Our role in relation to personal data
To make things clear, our role depends on the type of personal data involved.
a. When we act as controller: We act as a data controller for personal data about your relationship with us, such as account information, billing details, support requests, marketing preferences, and information about how our services are used.
b. When we act as processor: We act as a data processor when we process personal data on your behalf through Connectorly so that we can provide our services, such as data moving between the systems you choose to connect.
c. How we process data on your behalf: Where we act as your data processor, we’ll only process personal data as needed to provide, secure, support and maintain our services, based on how you configure and use the services, and where required by law.
d. Your responsibilities: You’re responsible for making sure that you have all necessary rights, consents and lawful grounds to provide personal data to us for processing through our services.
e. Anonymised data: We may create and use anonymised and aggregated information from data processed through our services, provided that it does not identify you or any individual, for purposes such as improving and developing our services.
21. Data processing terms
If required by applicable data protection laws, we may enter into additional data processing terms with you that set out how we process personal data on your behalf when providing our services.
22. Sub-processors
To help us provide our services, we may use trusted third-party providers (such as cloud infrastructure, monitoring or support tools) that process personal data on our behalf. Where we do this, we take reasonable steps to ensure those providers protect personal data and comply with applicable data protection laws.
23. Anonymised statistical data
When you use our services, we may create anonymised statistical data from your data and usage of our services, including through aggregation. Once anonymised, we may use it for our own purposes, such as to provide and improve our services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you.
24. Data breach notifications
Where there has been unauthorised access to personal data that you’ve entered into Connectorly, we’ll let you know and, where possible, give you information about what has happened. Depending on the nature of the unauthorised access, and the location of your affected contacts, you may be required to assess whether the unauthorised access must be reported to the contact and/or a relevant authority. We think you’re best placed to make this decision, because you’ll have the most knowledge about the personal data you have entered in your Connectorly Subscription.
Confidential information
We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.
25. Keeping it confidential
While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals. You or we may share each other’s confidential information with legal or regulatory authorities if required to do so and professional advisers, insurers, agents or subcontractors who reasonably need access to that information to perform their work in relation to this agreement.
Security
We take security seriously and you should too! To help protect our services and your data, we offer added security features such as multi-factor authentication.
26. Security safeguards
We’ve invested in technical, physical, and administrative safeguards to do our part to help keep your data safe and secure and you can read more about these measures on our website. While we’ve taken steps to help protect your data, no method of electronic storage is completely secure, and we cannot guarantee absolute security. We may notify you if we have reason to believe that someone has accessed (or may be able to access) your account without authorisation and we may also restrict access to certain parts of our services until you verify that access was by an authorised user.
27. Account security features
We may introduce security features to make your account more secure, such as multi-factor authentication. Depending on where you are in the world or what services you’re using, we may require you to adopt some of these features. Where we make the use of security features optional, you’re responsible (meaning we’re not liable) for any consequences of not using those features. We strongly encourage you to use all optional security features.
28. Playing your part to secure your data
You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately. You also agree not to use free-form fields in any of Connectorly’s systems or services to store personal data (unless it’s a field explicitly asking for personal data – like a first name or a last name), credit card details, tax identifiers or bank account details.
Apps and third-party products
Connectorly integrates business systems so they can communicate together.
29. Other services
Most of our services require other companies’ services. These companies may have additional terms and conditions that apply to you.
30. Authorisation
When you connect to another company’s service using Connectorly, you are authorising us to access, process, store and transmit the data that is available to you as necessary so that we can provide our service to you.
31. Third-party products
Along with the use of our services, you may use data, services, and apps from other companies (third-party products). Any third party providing a third-party product is a provider and is independent of us, so be aware that a provider may also charge you fees in addition to what you pay us.
32. Third-party terms and descriptions
Third-party products are subject to terms and conditions and privacy notices set by their providers. These include important things like pricing, refund policies, and how the provider will use your data that you make available to them. Be sure to read and make sure you agree to their terms and conditions and understand their approach before you connect to them. The descriptions of third-party products that we publish, and any associated links, have been provided to us by the providers. While we make reasonable efforts to check the accuracy of the descriptions, the providers are solely responsible for any representations contained in those descriptions. We don’t endorse or assume any responsibility for third-party products.
33. Use of your data to connect you to third party products
If you choose to use our services to connect with third-party products, we will use your personal data for that connection. Where we receive data as a result of that connection, we will use that data in line with our privacy notice and these terms. For example, if that third-party product is the Gmail app, our use of any data received from Gmail APIs will also comply with Google’s Limited Use Requirements.
34. Payments to Connectorly
Just so you know, some third-party providers may pay Connectorly a fee that may be related to: referrals from Connectorly; revenue made by the provider; or data that the providers access about you through our services with your consent.
35. Changes to third-party services
Because our services rely on third-party products and their APIs, those providers may change, limit or discontinue parts of their services at any time. This may affect how Connectorly works with those services.
If a third-party provider changes or removes functionality that Connectorly relies on, we may need to modify, suspend or discontinue the related integration. We’ll make reasonable efforts to update or restore the integration where possible, but we can’t guarantee ongoing compatibility with every third-party service.
36. Configuration and data syncing
We allow you to configure how data moves between the systems you connect. Because the way data is synchronised depends on the configuration you choose, you’re responsible for reviewing and testing your setup to make sure it works as you expect.
We process and automatically move or synchronise data between systems based on the configuration within your Subscription, and we aren’t responsible for issues caused by configuration choices, incorrect field mappings, automated workflows, or data being transferred, updated or removed as a result of those configuration choices.
Maintenance, downtime, and data loss
We really try to minimise any downtime, but sometimes it’s necessary so we can keep our services updated and secure. You also may have occasional access issues and may experience data loss, so backing up your data is important.
37. Service standards
We will use reasonable care and skill in providing and maintaining our services and will make reasonable efforts to keep them available and operating as described.
38. Availability
We strive to maintain the availability of our services, and provide online support. On occasion, we need to perform maintenance on our services, and this may require a period of downtime. We try to minimise any such downtime. Where planned maintenance is being undertaken, we’ll attempt to notify you in advance but can’t guarantee it.
39. Access issues
You know how the internet works – occasionally you might not be able to access our services and your data. This might happen for any number of reasons, at any time.
40. Data loss
Data loss is an unavoidable risk when using any technology. You’re responsible for maintaining copies of your data entered into our services. You can find out more about the data each of our services holds at and how we protect against loss at (https://help.connectorly.io/).
41. No compensation
Subject to any rights you have that we cannot exclude by law, we are not liable to provide compensation for downtime, access issues or data loss beyond the remedies expressly set out in these terms.
42. Problems and support
If you have a problem, we have excellent support articles available through our documentation centre (https://help.connectorly.io) that should help you with most situations. You can contact our support team with the chat feature available on our documentation centre (https://help.connectorly.io) or main website (https://connectorly.io)
43. Modifications
We frequently release new updates, modifications, and enhancements to our services, and in some cases discontinue features. Where this occurs, we’ll endeavour to notify you where practical (for example, by email, on our blog, or within our services when you log in).
Do’s and don’ts
This section outlines how you can (and can’t) use our services. Much of it will be common sense.
44. Feedback
We love your feedback and may use it without restriction.
45. Help using our services
We provide a lot of guidance and support to help you use our services. You agree to use our services only for lawful business purposes and in line with the instructions and guidance we provide.
46. Limitations
Some of our services may be subject to limits such as a cap on the number of monthly transactions or data refresh frequency. We may use reasonable technical measures to limit the use of our services by you for the purpose of assuring services to our customers generally. You can find more information on specific limits at https://help.connectorly.io/en/articles/8260940-connectorly-service-limits .
47. No-charge or beta services
Occasionally we may offer a service at no charge – for example a beta service, or a time-limited trial account. Because of the nature of these services, you use them at your own risk.
48. While we can’t cover everything here, we do want to highlight a few more examples of things you mustn’t ever do
a. Undermine the security or integrity of our computing systems or networks.
b. Use our services in any way that might impair functionality or interfere with other people’s use.
c. Access any system without permission.
d. Introduce or upload anything to our services that includes viruses or other malicious code.
e. Share anything that may be offensive, violates any law, or infringes on the rights of others.
f. Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer, or extract the source code of any part of our services.
g. Resell, lease, or provide our services in any way not expressly permitted through our services.
h. Repackage, resell, or sublicense any leads or data accessed through our services.
i. Commit fraud or other illegal acts through our services.
j. Act in a manner that is abusive or disrespectful to a Connectorly employee, partner, or other Connectorly customer. We will not tolerate any abuse or bullying of our Connectorly employees in any situation and that includes interaction with our support teams.
Termination
Your subscription Term begins when you commence a Connectorly product subscription and ends when you terminate it, which you can do at any time by using the Cancel Subscription link on each connection when you have logged into our services. We may terminate your Subscription as well in the same way giving you a notice sent to your account email address. If you violate these terms and conditions, we may terminate your Subscription immediately.
49. Subscription period
Your Subscription continues for the period covered by the Subscription fee paid or payable. At the end of each billing period, these terms automatically continue for a further period of the same duration as the previous one, provided you continue to pay the Subscription fee in accordance with the pricing plan. You may choose to terminate your Subscription at any time by using the Cancel Subscription link on your product page after you logged into our services. You’ll still need to pay all relevant Subscription fees up to and including the day of termination.
50. Termination by Connectorly
Connectorly may choose to terminate your Subscription at any time by providing you a notice in advance sent to your account email address. Connectorly may also terminate or suspend your Subscription or access to all or any data immediately if:
a. you breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach,
b. you breach any of these terms and the breach cannot be remedied,
c. you fail to pay Subscription fees, or
d. you or your business become insolvent, your business goes into liquidation or has a receiver or manager appointed over any of its assets, you become insolvent or make any arrangement with your creditors or become subject to any similar insolvency event in any jurisdiction.
51. No refunds
No refund is due to you if you terminate your Subscription or Connectorly terminates it in accordance with these terms.
52. Retention of your data
Once a Subscription is terminated by you or us, it is archived, and the data submitted or created by you is no longer available to you. We retain it for a period of time consistent with our data retention policy (90-days), during which, as a Subscriber, you can reactivate your Subscription and once again access your data by paying the Subscription fees. Find out more about reactivating your Connectorly Subscription on our documentation centre (https://help.connectorly.io/). We retain data in case you need it as part of your record retention obligations, but you can get in touch with us to have your data removed completely if you wish.
53. Suspension of services
We may temporarily suspend access to our services if we reasonably believe this is necessary to protect the security, integrity or availability of the services, to prevent misuse, or to comply with legal obligations.
Liability and indemnity
This section is important as it outlines liability terms between us and both Subscribers and Invited Users, so we urge you to read it closely and in full.
54. You indemnify us
You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, a third-party claim against us relating to your use of our services or any third-party product (except as far as we’re at fault).
55. Disclaimer of warranties
Our services and all third-party products are made available to you on an “as is” basis. Subject to the exclusion in section 54, we disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability, and fitness for a particular purpose.
56. Limitation of liability
The limitations in this section apply even if we have been advised of the possibility of such losses.
Other than liability that we can’t exclude or limit by law, our liability to you in connection with our services or these terms, in contract, tort (including negligence) or otherwise, is limited as follows:
a. We have no liability arising from your use of our services for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, tax or accounting compliance issues, damage to reputation, loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary, or special loss, damage or expense.
b. For loss or corruption of your data, our liability will be limited to taking reasonable steps to try and recover that data from our available backups.
Disputes
This section outlines how disputes may be resolved.
57. Dispute resolution
Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting our support team through our online chat at the bottom of any support article on our documentation centre (https://help.connectorly.io/) or email to hello@connectorly.io. If we’re unable to resolve your complaint to your satisfaction (or if we haven’t been able to resolve a dispute we have with you after attempting to do so informally), these terms and any dispute or claim arising out of or in connection with them will be governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction.
Important housekeeping
Here we set out some additional terms. Take a read as they cover important issues.
58. No professional advice
Connectorly isn’t a professional services firm of any sort and isn’t in the business of giving any kind of professional advice. We may provide you with information we think might be useful in running a small business, but this should not be seen as a substitute for professional advice, and we aren’t liable for your use of the information in that way.
59. Events outside our control
We do our best to control the controllables. We aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.
60. Notices
Any notice you send to Connectorly must be sent to hello@connectorly.io. Any notices we send to you will be sent to the email address you’ve provided us through your Subscription.
61. Exclusion
In some places, there may be non-excludable warranties, guarantees or other rights provided by law (non-excludable guarantees). They still apply – these terms do not exclude, restrict, or modify them. Except for non-excludable guarantees and other rights you have that we cannot exclude, we’re bound only by the express promises made in these terms. Our liability for breach of a non-excludable guarantee is limited, at our option, to either replacing or paying the cost of replacing the relevant service (unless the non-excludable guarantee says otherwise).
62. Export limitations
You must not use our services in violation of any export or trade embargo laws that apply to you.
63. Excluded terms
The terms of the United Nations Convention on Contracts for the Sale of Goods and the Uniform Computer Information Transactions Act (UCITA) do not apply to these terms.
64. Blocking your access, disabling your Subscription, or refusing to process a payment
As our sites are global, different laws may apply in different countries that restrict our relationship with you. We may block your access, terminate your Subscription, or refuse to process a payment if we reasonably believe there’s a risk – like a potential breach of a law or regulation – associated with you, your company, your Subscription, or a payment. Examples of where we might do this include transactions where the payment is from a sanctioned person or country; or where we reasonably believe there is a legal or regulatory risk or a risk of loss being suffered by us or our customers or partners. You promise that you’re not located in a sanctioned country and are not on a sanctioned persons list. We may also block users from a country if we can’t receive payments from that country. You should check what payment methods are available in your country for making payments. We may take any of these actions without notice.
65. Relationship between the parties; assignment
Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and us, or between you and any other Subscriber or Invited User. Connectorly may assign these terms – or any of our rights or obligations in these terms – to another Connectorly entity as it deems appropriate. Connectorly entities are the companies controlled by or under common control with Connectorly Limited (registered in England and Wales No. 14669881).
66. Changes to these terms
We sometimes will decide to change these terms of use. But don’t worry, changes won’t apply retrospectively and, if we make changes, we’ll make every effort to let you know. You can keep track of changes to our terms by referring to the version and the date last updated at the bottom of the terms. Generally, we endeavour to provide you with 30 days’ notice of material changes before they become effective, unless we need to make immediate changes for reasons we don’t have control over. When we notify you, we’ll do it by email or by posting a visible notice through our services. If a change isn’t material, we may not notify you. If you find a modified term unacceptable, you may terminate your Subscription.
67. Enforcement of terms
If there’s any part of these terms that either one of us is unable to enforce, we’ll ignore that part but everything else will remain enforceable.
68. Interpretation
Words like ‘include’ and ‘including’ are not words of limitation and where anything is within our discretion we mean our sole discretion.
69. Connectorly contracting entity
Connectorly Limited, registered in England and Wales under registration number 14669881. Our registered office is Flishinghurst Farm, Chalk Lane, Cranbrook , Kent, TN17 2QB.
Our principal place of business is at Flishinghurst Farm, Chalk Lane, Cranbrook , Kent, TN17 2QB.
You can contact us by writing to the business address given above, by using our website contact form, by email to hello@connectorly.io or by telephone on +44 20 4538 3030.
Effective Date: 5 March 2026