1. Introduction
We are committed to safeguarding the privacy of our website visitors and our app users. In this policy we explain how we collect, use and protect your personal information.
When you first visit our website, we ask you to consent to our use of cookies in accordance with this policy.
2. Collecting Personal Information
When you use our website or apps, we may collect certain information about you.
We may collect, store and use the following kinds of personal information:
a. information about the device you use to visit or use our websites or our apps (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths)
b. information that you provide to us when registering with our websites or our apps (including your email address)
c. information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address)
d. information that you provide to us directly or through third party services when using the services on our website or our apps, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use)
e. information contained in or relating to any communication that you send to us or send through our websites or our apps (including the communication content and metadata associated with the communication)
f. any other personal information that you choose to send to us
Before you disclose to us the personal information of another person, you must make sure you are allowed to do so and, where required, that you have given them any necessary privacy information and obtained any necessary consent or other lawful basis for that disclosure and our processing of that personal information in accordance with this policy.
Connectorly is designed to help systems exchange business data. It isn’t intended to store or process special categories of personal data (such as health information, biometric data, or information about racial or ethnic origin) unless the relevant functionality clearly requires it. Don’t include this type of information in Connectorly unless you are satisfied that doing so is appropriate and lawful.
3. Using Personal Information
Personal information submitted to us through our websites or our apps will be used for the purposes specified in this policy or on the relevant pages of the websites or app.
We may use personal information to:
a. administer our website, apps and business
b. personalise our websites or apps for you
c. enable your use of the services available on any connectorly.io websites or apps
d. send you non-marketing commercial communications
e. send you email notifications that you have specifically requested
f. send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter)
g. send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
h. provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)
i. deal with enquiries and complaints made by or about you relating to our websites or apps
j. keep our websites secure and prevent fraud
k. verify compliance with the terms and conditions governing the use of our websites or apps (including monitoring private messages sent through our website private messaging service)
If you submit personal information for publication on our websites, we will publish and otherwise use that information in accordance with the licence you grant to us.
Your privacy settings can be used to limit the publication of your information on our websites and can be adjusted using privacy controls.
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
In some situations, we use personal information for our own purposes. For example, we use account details, billing information, support enquiries, marketing preferences and website or app usage information to run our business, provide support, keep our services secure and improve what we offer. In those cases, we act as the data controller.
Where we act as a data controller, we process personal data based on one or more lawful bases under applicable data protection law, including where processing is necessary to provide our services, comply with legal obligations, pursue legitimate business interests, or where you have given consent.
In other situations, people use Connectorly to connect systems and move or synchronise data between them. Where that data includes personal data and we handle it on behalf of a customer so they can use our services, we act as a data processor, and our customer acts as the data controller.
Where we act as a data processor, we only process personal data as needed to provide, secure, maintain and support our services, based on how our customer configures and uses the services, or as otherwise required by law.
If we receive a privacy or data protection request relating to personal data we process on behalf of one of our customers, we may pass that request on to the relevant customer or ask them to deal with it directly, as they are usually best placed to respond.
4.Disclosing Personal Information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
a. to the extent that we are required to do so by law;
b. in connection with any ongoing or prospective legal proceedings;
c. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
d. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
e. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this policy, we will not provide your personal information to third parties.
5. International Data Transfers
Some of the organisations we work with may be located outside the United Kingdom or European Economic Area. Where personal data is transferred internationally, we take appropriate steps to ensure it is protected in accordance with applicable data protection laws. This may include relying on adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.
6. Retaining Personal Information
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
a. to the extent that we are required to do so by law;
b. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
c. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
For example, we may retain account information for as long as your subscription remains active and for a reasonable period afterwards for record-keeping, legal and security purposes.
7. Security of personal information
We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic financial transactions entered through our websites or apps will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our websites or apps confidential; we will not ask you for your password (except when you log in to our website or apps).
8. Amendments
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy by email or through the private messaging system on our website.
9. Your Rights
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity, where reasonably required.
We will normally provide this information free of charge, although we may charge a reasonable administrative fee or refuse a request where permitted by law (for example if the request is manifestly unfounded or excessive).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10. Third Party Websites
Our website includes hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Updating Information
You can update your personal information through our website. In the event that this is not possible, please let us know if the personal information we hold about you needs to be corrected or updated.
12. Cookies
Our website uses cookies.
A cookie is a small file containing an identifier (a string of letters and numbers) that a website stores in your browser. This identifier is sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use both session and persistent cookies on our website.
The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
• we use connectorly.io cookies on our website to recognise a device when a user visits the website
• track users as they navigate the website
• enable the use of a shopping cart on the website
• improve the website’s usability
• analyse the use of the website
• administer the website
• prevent fraud and improve the security of the website
• personalise the website for each user;
Most browsers allow you to control cookies through their settings. For more information about managing cookies, please refer to your browser’s help documentation.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
Deleting cookies will have a negative impact on the usability of many websites.
If our websites or apps provide functionality to create an account, we also provide you with the ability to delete your account. This function will anonymise and/or delete any personal data we hold about you, unless we are otherwise legally required to keep it.
13. Our Details
This website or app is owned and operated by Connectorly Limited.
We are registered in England and Wales under registration number 14669881, and our registered office is at Flishinghurst Farm, Chalk Lane, Cranbrook, Kent, TN17 2QB.
Our principal place of business is at Flishinghurst Farm, Chalk Lane, Cranbrook , Kent, TN17 2QB.
You can contact us by writing to the business address given above, by using our website contact form, by email to hello@connectorly.io or by telephone on +44 20 4538 3030.
This policy was last updated on 5 March 2026.